Outsourcing IT Services

Here’s How to Know if Outsourcing IT Is Right for Your Business

The majority of businesses get their start in the world by handling their own IT services. In fact, they handle many aspects of their business in-house: accounting, customer service, human resources, etc. But it should go without saying that, after a while, and if a business is doing well, the owner will eventually outsource some of these jobs. The gravity of them simply cannot be put on the shoulders of just one or several people.

If you are a business owner, you know that as you hire more employees, gain more popularity and traction among clients and customers, and grow both physically and physically, you’re going to need team members to narrow their workday focus.

Generally speaking, this can lead many business owners to build their own in-house IT department. They’ll hire a team (or at least one individual) who will make IT services the entirety of their job.

To know if outsourcing IT services is right for your business, evaluate the following pros and cons.  My team and I at Network Outsource on Long Island share our findings.

Let’s start with the cons:

Cons of Outsourced IT Services

1. Scheduled service that may not always be at-the-ready

An in-house IT department is always there during the workday to answer your questions and address issues or changes. When you outsource your IT, it’s possible that this convenience won’t be available to you. If you have a request, you might have to schedule your service instead of having immediate assistance.

At the same time, it might be. Many managed service providers now offer round-the-clock service. This means that not only are they available to pick up the phone or respond immediately to inquiries during business hours, but they might also be available to you in the middle of the night and on the weekends and holidays as well. Generally speaking, this will depend on the tier of service you choose to pay for.

2. Possible loss of unity within your team

When your IT service employees are not in-house, this can sometimes cause a rift in how united they are with the rest of your team. Of course, having an in-house IT department can possibly take care of this problem, but not always. In many cases, how closely your employees work together and view themselves as a group depends on other factors.

3. Less control

Some business owners are frustrated by contracted IT service because they feel they have less control over the decisions that are made for their business when it comes to computers and technology. This can be quite true if you end up working with an IT company that lacks quality customer service and is unable to forge a strong relationship with your business in order to achieve your goals as a team.

On the other hand, many managed service providers have no problem deferring to you for all decision-making and will only provide you with the materials and information you need to make the most beneficial decisions for your business. Again, whether or not you end up working with a managed service provider like this will depend on how well you’ve conducted your research during the hiring process.

Pros of Outsourced IT Services

1. Reduced costs overall

The first — and one of the most important — benefits of hiring an outsourced IT service company is the reduction you’ll see in overall IT costs. With an in-house IT department, you are required to pay each IT employee a salary, which means that you’ll be paying them whether they’re working or not. Naturally, this isn’t the case with outsourced IT. In the latter case, you’ll only be paying for the tier of service that you know you need and/or for scheduled service appointments that arise.

2. A competitive edge

It is certainly possible to have an in-house IT department that particularly excels in keeping that competitive IT edge. But it’s not likely. Most of the time, in-house IT departments get the job done and maintain the status quo.

On the other hand, a company that specializes in information technology and whose only goal is to increase its knowledge and competitiveness in managed services is going to have the advantage. They will inevitably have a much broader knowledge base, more experienced, and better training and qualifications, and they will use all of these advantages to further the success of your business as well.

3. The ability to change tiers of service

Another benefit of outsourcing your IT is the ability to change your tier of service as your business changes size. Most managed service provider companies offer several levels of service. If you’re just starting out, for example, you might want to choose the lowest tier of service, which will come with the smallest annual or biannual payment. As your business grows, however, you can increase your level of service seamlessly by adding in more availability, broader 24/7 assistance, more security options, and more.

4. Better security

Now, more than ever, the security and protection of your business and your business’s data is essential. Left and right, businesses are falling prey to malicious hackers. It doesn’t matter the size or scope of your business; all industries are being affected.

The only way to combat these hackers is by having extremely robust security. Your managed services provider will be experts in this area. They will be able to provide you with all of the tools and strategies necessary to protect your business and keep it safe from cybercriminals.

Learn More About the Pros and Cons of Outsourced IT Services

Whether or not your business should have an in-house IT department or outsourced IT will often depend on a long list of factors. In this way, it can make sense to sit down with someone who is knowledgeable about IT services to decide what your specific needs are and what IT support model will best suit those needs. Take your time and do your research when making this decision as the end results will greatly influence the success and potential of your business.


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